We at FATbit ensure that our customers and partners get the required attention to their issues. Our commitment is to abide
by the highest business ethics to support all our customers and partners.
The escalation management process is crafted to keep you informed of your escalated case status. An expert is assigned to each escalation to
oversee the case from a coherent point of view. The assigned member will be responsible for evaluating the situation and getting the
issues resolved as early as possible.
For our customers and partners, an escalation may be initiated anytime after the initial review of the project. If you are not satisfied with the outcome or the timelines of the services offered to you by Team at FATbit, you may raise an escalation.
You can visit our website and fill in the complaint
form. An escalation ticket will be generated and
will be sent via email. The respective lead/expert
will reach out to you within the next 24-48 hours
via email/call.
You can also send an email to the respective account manager (if any) on the ongoing support ticket and once the escalation has started. The respective lead/manager will reach out to you within the next 24-48 hours via email/call.
FATbit strives to resolve your issues in a timely manner, and as per your satisfaction. However, If they are not entertained/resolved as per your satisfaction, you can further escalate critical issues to a higher level of management.
FATbit delivers actionable, quantifiable results for its partners & clients whilst committing to the highest ethical business standards. It's how we ensure we create value at each step we take together.
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FATbit delivers actionable, quantifiable results for its partners & clients whilst committing to the highest ethical business standards. It's how we ensure we create value at each step we take together.