Trillion B2B ecommerce market size by 2027
B2B sales will occur on digital channels by 2025
B2B leaders planned to increase spending on digital sales channels
Millennials want seller free B2B sales experience
CAGR by 2027
Amount 15% B2B buyers are willing to spend while purchasing digitaly
The total purchases through digital channels now equal those made through sales reps (42%)
B2B buyers prefer online sales interactions instead of in-person one
Jump in revenue generated from video-related B2B interactions
Point decrease in opex from 2020
Point increase in capex from 2020
B2B transactions start online
Our products & services are not compatible for ecommerce
This does not apply to your entire portfolio. Focus on a particular customer segment, assess your existing portfolio, select products with low barriers for online adoption, sufficiently explain the value of the products, evaluate the life-cycle of the product and the seasonality of the demand, go beyond selling individual products and create ‘online-only product bundles where possible.
Our complex pricing model represents serious hazard to go digital
Review and revise price & discount policy. Carefully set the prices of products or services because of higher price transparency. Implement agile pricing rules approach to calculate offerings price. Customer-specific dynamic pricing, account-based personalization, smart discounts and promotions allow you to increase your top line and create more traffic to your B2B ecommerce marketplace.
B2B ecommerce does not offer the individual attention needed for conversion.
The new generation of professional buyers are digital natives used to build relationships and collaborate through various online channels. The key is to use their voice to design frictionless, edgeless B2B marketplace experiences. Use predictive AI and real-time synthesis of data insights to understand the customer journey and analyze their digital trail, and identify their pain points.
Our customers need support to complete a purchase
There are several ways to provide excellent customer service. Online customers expect your presence and support in all their preferred channels (website, live chat, social media, email, mobile, SMS, self-service). We, therefore, stress investing in multi-channel supporting lines.
B2B ecommerce pricing is complex considering the number of variables involved: diversity of products, customers, and different sales channels. To combat this complexity, we engineer custom price management capabilities to enable you to set tiered prices based on the combination of various parameters like; product type, customer type, commercial agreements, and deal size. In addition, we develop and deliver you any custom functionality like; customer quoting and price negotiation capabilities, tracking the price changes made, implementing pricing segmentation down to the SKU level, and configuring volume-based pricing for customers or groups.
Subpar product information contributes significantly to cart abandonment and adversely impacts the bottom line. To ensure detailed, error-free product information across all digital channels, we equip you with a purpose-built catalogue management functionality that allows you to create product hierarchies, manage entitlements, enable product up-sell and cross-sell, amongst others. Furthermore, we custom-built capabilities to let you gain the ability to; implement product-specific shipping policies, set replacement substitutions, assign permissions for specific catalogue view and other state of the art functionalities as per your business needs.
B2B ecommerce involves a large number of users with different responsibilities. Lack of permissions matrix for these users leads to severe operational hazards. To streamline the operations front, we develop a precisely tuned B2B ecommerce solution as per your business goals and equip you with the following capabilities: Provide business policy-based access to users, grant or revoke use privileges, approve or reject user approval requests, efficient onboarding of new users among other purpose-driven front-end, back-end functionalities.
Drawn out manual processes coupled with sudden sharp demand peaks are a surefire way to sabotage the fulfilment experience. To deliver a frictionless, agile fulfilment experience and to cope with demand peaks, we pick the right technology building blocks and devise futureproof shipping capabilities like batch shipping, third-party logistics provider (3PL) integrations, continuous monitoring of shipments, and advance reporting. Additionally, we enable you to - integrate all your carrier accounts, manage geography dependent compliances, generate shipping labels in bulk, among other functions.
B2B organizations saddled with legacy sales systems witness sales ineffectiveness, eroding margins, excessive discounts because of the cumbersome, inefficient and slow quote-order cycle. To counter these bottlenecks, we equip you with a custom-developed quote management solution. The solution will enable your sales team to efficiently generate customized, branded quotes by pulling vital information like - personalized discounts, shipping cost, product availability, product price, customer details, terms and conditions, and many more.
We customize our B2B ecommerce marketplace solution to provide you with an inventory management module with features like - Gain accurate visibility into inventory balance, achieve zero overstocks and out-of-stock incidents, get in-depth reports to forecast future demand and sales, access a single view of inventory across the web and wholesale channels, set rule-based product(s) availability, move products to where they are most valuable, coordinate inventory transfers to improve on-time delivery metrics along with prepackaged features of our marketplace solution.