How FATbit as the technology partner to U.N.I. technologies
revolutionise the diamond trading experience by launching worlds first online
business-to-business polished diamond marketplace and thus enabling the diamond buyers and
sellers to search, compare, value, bid and buy/sell diamonds, verifying all the required
information and market data.
Snapshot of Features Delivered
AI Powered Diamond Price Calculator
360 degree Diamond View
Diamond Auctions, Negotiations and Memos
Logistics & Shipment tracking integrating Malca Amit APIs
Diamond Price Evaluation and Trends
Integration with Diamond Certification Bodies
Custom UI for Private Stores
Price Guide for Natural Polished Diamonds
White Labelled Solution for Retail Stores
Online Tenders and Trade Shows
Broker Solution with Price Adjustments
Problems With Being Offline
Lack of transparency and trust between buyers and sellers throughout the diamond value
Lower customer confidence due to lack of traceability assurance in the provenance and
Heavy reliance on complicated, questionable diamond price-lists and their associated
Absence of GPS tracking, traceability and visibility across the complex and
diamond supply chain.
Lack of operational efficiency and high operating costs due to manual and duplicate
Low customer satisfaction scores due to less responsive and complex operating models.
Understanding the Domain
We spent considerable time to gain the understanding of broad patterns of the diamond
trading industry. We extensively researched to have a tight grip on the domain knowledge and
created a rich database capturing all the critical facets of a diamond persona; Culet, Culet
condition, Shape, Color(No BGM), Carat, Clarity, Fluorescence certificate grade, DLF rank,
inclusions (Table, Eye clean, Side, Open Inclusions), Luster, Finishing, Extra facet, Table,
Pavilion, Crown, Girdle, Shades amongst others.
Embedding the "How Might We?"
To capture the pain points, opportunity areas, different viewpoints and
to have a better understanding of the variables critical for diamond trading, we drove
our design sprints with HMW( How Might We ) sessions:
HMW communicate the quality, authenticity, price transparency and guaranteed
availability of the diamonds?
HMW make the discovery of a diamonds easy and quick?
HMW present the most crucial information in an easy to understand manner in a
HMW the provide most accurate diamond pricing information available in the market?
Translating Insights into Prototypes
We synthesised the research findings from these HMW sessions into actionable insights and
created a strategic implementation roadmap. Over a few weeks, we went ahead in full steam to
develop an initial high-fidelity prototype, front-end only covering the functionalities like
diamonds search, diamonds comparison, filters, bid calculator, diamond details screen and
essential admin functionalities.
Progressing Prototypes To MVP
The high fidelity prototypes helped us think ahead for all possible use cases and select the
right technology architecture. We customized Yo!Kart and implemented agile practices to
identify the blind spots and worked on them quickly. Working at breakneck speed, we
developed the application MVP
(Minimum Viable Product) application and helped UNI make its first appearance at the Hong
Kong International show 2018. UNI opened its online diamond trading platform's MVP to
professional diamantaires, diamond manufacturers, buyers and sellers.
MVP launch at Hong Kong International Show,
Scaling the MVP into finished product
After the successful MVP launch, We worked to scale up the solution by developing
functionalities pivoted around the essential use cases across the diamond value chain
B2B and B2C chapters. We implemented DevOps and CICD (Continuous Integration and
Delivery) to shore up the continuous and faster rollout of application features. Over
years (2019-2021) we closely collaborated with U.N.I Technologies to achieve the
Launch of mobile applications
Automatically generate and alert customers (Phone, text
email) of their order information once the planning is complete.
Ability to look at diamonds from different angles with
advanced diamond display functionality.
Graphical display for average price trends for a particular
Ability to place a memo order to rent the diamond. Features to handle
memo notifications and manage orders.
Information regarding stone location and delivery time
Compare diamonds across trusted vendors (Retail chain,
Search and filter stones with the help of over 50 plus filters.
UNI Diamonds Calculator
Launched a diamond price calculator app that uses an
learning algorithm to provide the most accurate diamond prices. This calculator uses
wholesale diamond prices, sales data and stone's 4C's (Carat, Cut, Colour and Clarity)
precisely calculate the prices.
Team FATbit delivered a complete Back-office Management Engine connected
with a secure
logistic solution (Malca Amit) with intelligent scheduling and dispatch capabilities, So
vendor (Retail chain and independent seller) can have his/her inventory sold over UNI
100% availability and crucial trust.
U.N.I Technologies delivered seven-plus successful digital tenders and trade shows on the
Partnership with De Beers Group
JCK Show, Vegas 2019
HKG Show, Sep 2019
HKG- RB - 3EX
HKG Show, Feb 2019
U.N.I Technologies has become the only company worldwide with the cloud solution,
infrastructure and logistical capacity to aggregate and consolidate any size of diamond
demand from multiple suppliers, evaluate and carry out quality checks for retail
clients, and then complete the sales and secure delivery process through to the final
Improved customer service efficiency
Reduced communication with Malca Amit customer service for reconciliation
Reduced inbound calls from both sellers and end customers