Stephen is a developer and a tech support executive with over 5 years of experience in the field of Information Technology. He is currently working with Live2Support - a live customer and sales chat solution powered by ProProfs.com. Stephen has created numerous applications and plugins for the organization and continues to do so.

Trust & assurance are two big factors that propel ecommerce industry. No online business would thrive without them so websites need to add elements/features that can make communication better and win trust of the target visitors. Live chat is one such thing, extremely crucial but highly underrated by businesses. In seven distinct points, this post tells how the live chat feature is the need of hour for every business.

Read More