Last Updated: 11th May 2020
The primary point of concern for the majority of grocery buyers and sellers is online grocery delivery. Perishable items, edible items and everything else that revolves around groceries need to be delivered on the same day.
This is where the on-demand grocery delivery model comes to save the day. The on-demand grocery business idea works on the principle of immediate and quick delivery of grocery as per the time preferred by the customer. As a matter of fact, online grocery shopping, and CPG (consumer packaged goods) depend on this type of delivery model to keep their operations running.
Amid Coronavirus, online grocery shopping is not a fad anymore, but a common thing now, it only depends on service providers, especially online grocery delivery service providers, to make sure things happen pretty quickly because customers don’t like to wait.
The coronavirus is reshaping both the present and future of the on-demand grocery delivery business. According to data from research and polling firm Nielsen and Rakuten Intelligence, the online sales of the consumer packaged goods (CPG)- the kinds of things typically sold in grocery stores, grew 56% for the one week ending April 18, compared to the same period a year earlier.
This sudden surge in the online grocery market has pushed the grocery retail sector into a rapid transformation of home confined-buying. And, market researchers believe that this new grocery buying behaviour adopted by consumers during this several months of corona-crisis will eventually transform into new habits. That means, customers will likely to adopt more tech-enabled and omnichannel approaches in the future.
Also, the on-demand grocery delivery services which is a major part of the supply chain is experiencing an alternation, in the form of contactless delivery, health & safety of delivery staff, etc. Therefore, retailers need to make sure their supply chain operations are running smoothly to achieve maximum results.
In its true essence, this particular model works on the principle of picking up an item from the vendor and delivering it to the customer as per the latter’s preferred time. It’s as simple as that, and there are several ways in which the on-demand grocery delivery model works:
Now that we know what the on-demand grocery delivery service business model looks like, and how it works on the core, it’s time to take a look at the major players in the market.
Postmates is inarguably the most prominent player in this industry. With their service spanning over more than 15 states in the USA, Postmates enjoys a massive presence and serves a huge number of customers every hour, every day, every year.
Since its inception in May 2011, they have delivered more than a billion goods and generated revenue exceeding 250 million dollars. In 2019, the total valuation of the company reached $1.85 billion.
Instacart is a North American leader in online grocery as its delivery services are available to more than 85 percent of U.S. households and 70 percent of Canadian households. It has partnered with more than 350 national, regional, and local retailers, to deliver from more than 25,000 stores. Instacart has raised probably 6 rounds of funding and the company is now valued at $8 billion.
Currently providing their service in the New York City Area (Manhattan, Brooklyn, and Queens), San Francisco and Chicago, UberRUSH is an on-demand grocery delivery service initiative by Uber, a brand that doesn’t need any introduction, unless you are living in a cave or under a rock.
While Postmates and Instacart work on a B2C model, UberRUSH works on a B2B model. Moreover, UberRUSH does not offer delivery services for restaurant orders since they have UberEATS for this purpose.
There are three ways in which this model can help the marketplace owners make their online grocery delivery business profitable and scale it. Please note that all these methods have their own set of advantages and conditions. So, let’s talk about revenue generation.
Commission is by far the oldest and the most preferred revenue model for all the marketplace owners, whether they work online or offline.
Also called membership fee, you can use this revenue model to bring in vendors who are not comfortable with the commission model by paying a fixed subscription fee, these vendors can use your service for a fixed period of time (quarterly, bi-annually, annually and so on).
You can also make an additional amount of money through the digital marketing methods, you know, like, vendor promotion on your website, banner ads, posting sponsored blogs on your website’s blog page and selling user data to market research firms.
There are two stages when it comes to the features that must be included in a website based on on-demand grocery delivery business model: the front end, when the users have not logged in, and the post-login stage. Let’s see what all prominent features a grocery website has from these perspectives.
When the end-user has just landed on the homepage of the grocery website and hasn’t logged in yet, the page they see is the default homepage of the website. From this perspective, the neutral one, here are some important features that the website owner should focus on:
The banner is located above the first fold portion of the homepage. A banner that states the core idea of the business is an important asset for the venture owner. This portion may seem trivial, but trust me when I say it, this is the point where it all begins.
I like to call this section the garden, simply because this is where you can, and should, put all your favorite and attention-grabbing attributes beautifully.
The game changes by a great deal when a person has logged into your website. Let’s keep the website owner’s perspective first, for the owner it is the connecting link between the vendor and the customer to deliver the goods.
From the owner’s point of view, easy management, order tracking and notification are the key features to focus on.
From the customer’s perspective, below are the key features that you must include in your on-demand grocery delivery model based venture:
Offering multiple stores to your customers is not only good from their point of view, but you can also enjoy varied commission rates set with each vendor. The more vendors you tie-up with, the better it is for your business.
Needless to say, these two pages are surely an essential part of any eCommerce based venture. Make sure moving from cart to the checkout page is a breeze. The quicker they move, the quicker they buy.
Easy navigation is an integral part of great user experience. Going from point A to B should be a stroll in the park, and not a struggle through a maze. I’m sure we all understand that.
It is crucial for an online grocery delivery service provider or any e-commerce store to have multiple payment options for consumers, making it easy for them to make a purchase.
People like to stay updated with their order status, at all times. Keep them posted and you’ll have more happy customers.
Many grocery delivery marketplaces have already realized the benefit of combining online and in-store shopping in the form of the Click and Collect feature. It is an omnichannel strategy where customers purchase groceries online and pick them up at the store or at a common point. During the coronavirus pandemic, click and collect feature comes as a life savior. According to the Adobe Digital Economy Index, grocery orders placed online for store pickup by consumers during the period of Feb. 24 to March 21 rose 62% over the same period last year.
Whenever your customers are sharing their information with you, they trust you with its integrity and security. You must adhere to sensitive information such as credit card details and personal information guidelines.
And then there is one more factor, which is not a feature of the website, but an attribute that matters the most; transparency and honesty. Whenever you make a promise to your customers and/or vendors, always make sure you keep them. The world of eCommerce has cutthroat competition, and customers don’t give a second thought about moving on.
Being a connecting link between the vendors and customers, you need to make sure the order gets delivered on time, because that’s the core of online grocery delivery business model. Furthermore, by delivering groceries on consumers’ preferred time, you can leverage the benefits of word-of-mouth marketing and increase your customer base.
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