Your time and money is valuable to us so we try to make the delivery process speedy and hassle-free. We will take care of every detail at each step of delivery, be it communicating with you or the installation of script so you never find yourself in a tight spot. Read further how we make it that simple:
Step 1 - ORDER ACKNOWLEDGEMENT
Sales team sends out “Order Acknowledgement” email within 2-12 hours after the order is placed provided it is not a holiday or weekend. On weekends/holidays, order acknowledgement email turn around time can be 24-48 hours. In addition, sales team gets in touch with the client and gathers necessary information, which is imperative in order to proceed with the product setup/delivery process.
Step 2 - INFORMATION REQUIRED FROM CLIENT SIDE
We are a process driven organization and we use project management system - BIZixx for managing projects and keeping clients updated with the project progress. We need the following information from clients to setup their account in Project Management System and for setting up the scripts on our server.
Company Name if any
Contact Email ID - Where client wishes to receive notifications from FATbit
Domain Name on which you want to set up the system
Choice on Hosting of Email Accounts and their setup on the server
Option 1: If the Email accounts not to be hosted on our server: Here, client will update the A record with our server IP address (which will be shared in the Welcome Email)
Option 2: If email accounts are to be hosted on our server: Here, client will update the DNS record under his/her domain account settings followed by sharing email accounts name with us. Server DNS details will be shared in the Welcome Email.
We will configure 5 Email Accounts which will be setup and hosted on our server.
Step 3 - CLIENT ACCOUNT CREATION INTO PROJECT MANAGEMENT SYSTEM
Our team creates client’s account in project management system where client can track the work progress easily. PMS comes with the mobile application - both for iOS and Android that clients can use for communication on the go.
PMS system login credentials and PMS User Guide are sent to client via email within 2-12 hours on receiving the required details for PMS account creation.
Step 4 - COMMUNICATION VIA PMS SYSTEM
Project is created in the Project Management System and all the information gathered is posted and shared with the project team for project execution and product delivery. A dedicated business-analyst/project-coordinator is assigned for each project to keep the client updated with project progress. He/she verifies the requirements/information received and requests the client for further inputs whenever required to complete the product execution/delivery process. A welcome email is sent to the client along with inputs required from the client.
Step 5 - INSTALLATION
Our team setup the scripts and share the required information and login credentials with the client.
It takes 2-24 hours for setting the system.
Step 6 - USER MANUALS AND DOCUMENTS
The following information is shared with clients after the product installation:
Portal/Website Admin Login Credentials
Email Accounts Credentials and login URL to access webmail (In-Case client updates DNS records)
Step 7 - AFTER SALES SUPPORT
FATbit team will provide the after sales support as per the package purchased and the terms applicable. We recommend clients to communicate via PMS system or Skype for keeping proper record of the communication history and project progress tracking.
Important: In case, you are not satisfied with your project progress or our process or customer support - please feel free to write to [email protected] and [email protected]. We will look into the matter and do our best to improve the areas of concern.